FAQ's
General Questions
1. How do I place an order?
Placing an order is simple:
• Choose your desired product and select the correct size.
• Click “Add to Cart.”
• Proceed to your cart and click “Checkout.”
• Fill in your details, select your payment method, and confirm the order.
2. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at info@mentalfierce.com. Changes can only be made before the order is shipped.
Shipping
3. Which countries do you ship to?
We ship to all countries in Europe.
4. How long does delivery take?
• Within Belgium: 1-4 business days.
• Netherlands, France, and Germany: 3-5 business days.
• Other European countries: 5-13 business days.
Delivery times may vary depending on your location and the shipping carrier.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package via the link provided.
Returns and Exchanges
6. Can I exchange an item?
Exchanges are possible under the following conditions:
• The item is in its original condition and packaging.
• Contact us within 14 days of receiving your order at info@mentalfierce.com.
Include your order number and the item you want to exchange.
7. What if my order is damaged or incorrect?
If your order is damaged or incorrect, please contact us immediately at info@mentalfierce.com. Include clear photos of the issue so we can assist you as quickly as possible.
Return Policy
We strive to provide our customers with the best service. If you are not satisfied with your purchase, you can request a return under the following conditions:
1. How to Request a Return
To request a return, please send us an email at info@mentalfierce.com. Include your order number, the item you wish to return, and the reason for the return. You will then receive further instructions.
2. Return Conditions
• Items must be in unused and original condition, including all tags and packaging.
• Returns must be sent to:
Zonneveldweg 5, 3830 Wellen, Belgium
• Return shipping costs are the responsibility of the customer.
3. Refund
• Once we have received and inspected the return, the purchase amount will be refunded to your original payment method within 14 days.
• If you are returning your entire order, we will also refund the original shipping costs.
4. Important
• We are not responsible for packages lost during return shipping. We recommend sending your package with insurance and a track & trace code.
5. Right of Withdrawal
• Customers in Europe have the right to cancel their purchase within 14 days after receiving the product, without providing a reason.
• To exercise this right, please contact us and submit a completed withdrawal form, which can be downloaded www.europa.eu.
Payments
8. What payment methods do you accept?
We accept the following payment methods:
• Credit cards (Visa, Mastercard, etc.)
• PayPal
• Klarna (if applicable)
• Other options (e.g., iDEAL, Bancontact), depending on your region.
9. Is my payment secure?
Yes, we use a secure payment gateway and encryption technology to protect your information. You can shop with confidence.
Products
10. Are the colors of the products the same as in the photos?
We do our best to display colors accurately, but please note that colors may vary slightly depending on your screen settings.
11. How should I care for my clothing?
To extend the life of your clothing:
• Follow the care instructions on the label.
• Avoid excessive heat and chemical cleaning unless stated otherwise.
Customer Service
12. How can I contact you?
You can reach us via:
• Email: info@mentalfierce.com
We aim to respond within 24 hours.
13. What are your opening hours?
Our team is available from Monday to Friday, 9:00 AM - 5:00 PM. Orders and emails outside these hours will be processed the next business day.
Legal Notes
1. Complaints Procedure
If you have a complaint, please contact us at info@mentalfierce.com. We will do our best to resolve the issue promptly.
2. Privacy Policy
We respect your privacy and protect your personal information in accordance with GDPR regulations.
3. Terms and Conditions
By placing an order, you agree to our Terms and Conditions.